Poolside area with lounge chairs, umbrellas, palm trees, and a cloudy sky.

Frequently Asked Questions (FAQ)

Here are some frequently asked questions about Luxe Viatorem LLC that can enhance your experience and provide helpful insights.

General Questions

  • Luxe Viatorem LLC is an independent travel agency, proudly partnered with InteleTravel as our host agency. We specialize in crafting unforgettable travel experiences, designing personalized itineraries just for you, and securing the best accommodations with exclusive deals from our trusted travel partners..

  • We provide a wide range of travel services, including:

    • Personalized travel planning tailored to your preferences

    • Create Themed vacations (honeymoon, bachelorette parties, family trips, group getaways, and more)

    • Offer Exclusive vacation packages with special discounts from our preferred partners

    • Cruise bookings for unforgettable ocean and river journeys

    • Car rentals & hotel transfers for seamless transportation

    • Travel insurance for peace of mind during your trip

    • Excursions & activities to enhance your travel experience

  • You can start by filling out our consultation form. After an initial consultation, we will provide a customized itinerary and pricing options tailored to your travel needs.

  • Yes, we do. We charge a non-refundable $20 "Plan to Go" fee for the time spent researching and curating your trip. This service charge applies regardless of whether the client proceeds with booking a trip.

    The final service fee depends on:

    • The service package you select

    • The number of travelers in your group

    We also offer promotional deals where the service fee may be waived—be sure to stay updated for special offers! ✨

  • We strongly recommend travel insurance for all trips. We partner with Allianz & Faye Insurance—can conveniently include it in your travel package for added peace of mind.

BookinG & Payments

  • Luxe Viatorem LLC exclusively collects payment for our travel planning services.

    • Please note that our professional service fees are non-refundable.

    Payments for accommodations are made directly through our travel partner's booking platforms.

    • Payment policies vary by partner. If you choose a non-refundable rate, full payment may be required upfront, or in some cases, a minimum deposit. Some hotels offer a pay-on-arrival option, in which case we will securely enter your payment details and provide complete transparency on how the payment will be processed.

  • Deposits may or may not be refundable, depending on our travel partner’s policy. Some partners require non-refundable deposits if canceled less than 60 days before travel, and they cannot be transferred to a later date. Additional cancellation fees may also apply based on the specific terms set by the travel provider.

  • We accept credit/debit cards, Zelle, and CashApp for secure and easy transactions.

Cancellations & Refunds

  • The cancellation policy is determined by our preferred travel partners, not Luxe Viatorem LLC. Full details will be provided before booking. Cancellation fees vary based on how close the cancellation is to the departure date.

  • Rescheduling depends on the travel provider’s policy. We will do our best to accommodate changes, but fees may apply.

Travel & Destination Information

  • Do I need a visa for my destination?

    Visa requirements depend on your nationality and destination. We will assist and provide guidance on visa applications and any necessary travel documents for an additional cost.

  • Yes, we can assist with flight bookings or provide recommendations based on your itinerary.

  • Absolutely! We provide direct support for emergencies and assistance during your travels. For emergencies, we suggest emailing us at support@luxeviatorem.com or calling the business phone number +1 (339) 338-3088.